Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
6.0/10
Guest rating
Rooms
6.2
Location
5.2
Service
6.8
Dining
5.4
Guest reviews
6.0/10
based on 5 reviews
8.0
8.0/10 based on 187 reviews
Connor
United Kingdom,
March
2025
5.8/10
My stay at The Lanes Hotel had its ups and downs. The rooms were clean and modern, which I appreciated, but the location was quite far from tourist attractions. The breakfast was lacking in options, and I found it disappointing overall. 😕
Rooms
7.0
The room was clean and modern, equipped with internet TV, a kitchenette, and all essentials included.
Service
8.0
The staff were friendly and helpful during my stay, which made a positive impact.
Location
5.0
Unfortunately, the hotel is located far from major tourist attractions, making it inconvenient for exploration.
Dining
5.0
I found the breakfast options to be poor, mainly just boiled eggs available when I arrived.
Facilities
6.0
The facilities were decent, though I encountered issues like an old-fashioned electricity outlet.
Elijah
United Kingdom,
March
2025
5.8/10
My stay at The Lanes Hotel had its ups and downs. While the food was delicious and the staff were friendly and professional, the room didn't quite match my expectations in terms of space, and there were some cleanliness issues. Overall, it was a decent experience, but there is definitely room for improvement.
Rooms
6.0
I booked a Superior Queen Room, expecting ample space, but it felt small. The lack of extra seating was disappointing, and there was a foul odor in the bathroom.
Service
7.0
The staff was really good, greeting me warmly and assisting with my luggage. Despite the initial room mix-up, they handled it professionally.
Location
6.0
The hotel is situated in Tutong Town, which was convenient for getting groceries. However, it is quite far from tourist attractions.
Dining
5.0
While the food was generally tasty, the breakfast spread was disappointing—some items were served cold, and it could be improved overall.
Facilities
6.0
The facilities included a kitchenette, making self-catering possible. However, I encountered issues like a leaking shower head and a non-functional kitchen hood.
Luna
United Kingdom,
March
2025
6.8/10
My stay at The Lanes Hotel was a mixed bag. The superior studio was spacious and comfortable, yet I encountered some hiccups with the room. The breakfast was a letdown compared to what I'd hoped for. Overall, it had potential but missed the mark in a few areas.
Rooms
6.0
The superior studio had a nice layout with comfortable furniture and was well-equipped for self-catering, complete with a kitchenette and washing machine. However, I did notice a leak from the shower head, which was a bit frustrating.
Service
6.0
Check-in and check-out were quick, but I felt it was odd when I had to turn on the electricity myself upon arrival. The staff was generally nice, but sometimes a bit slow in assisting with requests.
Location
5.0
The location wasn't ideal since it felt isolated from tourist attractions. I had difficulty finding transport like Uber around there, so it wasn't super convenient for exploring.
Dining
5.0
Breakfast was included, but it was pretty unimpressive. Some of the food was served cold, and I wish there had been a better selection than just boiled eggs.
Facilities
6.0
Facilities like the gym were clean and nice, and I loved the pool area, but I wanted more options for room service and dining overall.
Duncan
United Kingdom,
February
2025
5.8/10
My stay at The Lanes Hotel had its ups and downs. The room was comfortable and clean, and I really appreciated the well-equipped kitchenette and spacious layout; however, the initial room mix-up and some maintenance issues were disappointing. Overall, it was a decent stay but had room for improvement.
Rooms
6.0
I booked the Superior Queen Room. While it had a nice kitchen and ample space, it didn't quite match my expectations based on the photos online. I found it to be smaller than anticipated, and the bathroom had a foul smell that required me to buy perfume to mask it. Still, the bed was comfy, which helped a lot.
Service
7.0
The staff were friendly and professional throughout my stay. They welcomed me warmly during check-in, and although they made a mistake with my room, they handled it well. I did appreciate their willingness to assist with my luggage.
Location
5.0
The hotel's location is a bit far from popular tourist attractions, which may not be ideal for those looking to explore. It was convenient enough for a short drive to a great beach, but it's something to consider when booking.
Dining
7.0
I enjoyed the food at the hotel, which met my expectations even though it wasn't buffet style. Breakfast was ordered, and I found it to be quite good.
Facilities
6.0
The facilities were decent. I appreciated that the room had a kitchenette, wash machine, and access to a gym. However, there were some maintenance issues, like a leaking showerhead and a non-functional kitchen hood extractor.
Vincent
United Kingdom,
February
2025
5.8/10
I had a mixed experience at The Lanes Hotel. I really appreciated the comfortable furnishings and the clean gym, but encountered several issues during my stay, including maintenance problems and a lack of prompt communication about unexpected fees.
Rooms
6.0
My Superior Studio was clean and had nice furniture, but there were maintenance issues like a leaking shower head.
Service
6.0
Although the staff was friendly and professional, there was a mishap with my room assignment and delayed resolution regarding billing.
Location
5.0
The hotel's location isn't ideal for tourists, as it’s far from attractions and Uber service doesn’t cover the area well.
Dining
5.0
I found the breakfast options quite disappointing. I arrived before closing time but could only get boiled eggs.
Facilities
5.0
Facilities like the gym were pleasant, but other aspects, such as parking and amenities in my room, could use improvement.